![]() ![]() They are available 24/7 by phone, chat, and email for your convenience!Įmail: Visit the "Help" section of your My ASU and click "Live Chat". For further assistance, please contact the ASU Experience Center. ![]() This simply means that the issue you are experiencing may only be temporary, as opposed to a known, ongoing problem. Respondus should now successfully launch and allow the student to take their exam. Once updated, close Respondus and navigate back to the course using Chrome or Firefox to attempt the test. Launch Respondus manually from the list of applications on your computer.Ĭlick the (Mac) or (Windows) button at the top to open the app settings.Ĭlick the “Check for Update” (Mac) or “Check for Newer Version” (Windows) button and allow the software to update. They will not be able to launch the quiz straight from the Respondus desktop application. Additionally, New Quizzes test takers will need to navigate through Chrome or FireFox after updating, then follow the prompt to open Respondus from there. Unfortunately, Respondus does not automatically update when it is launched, so users will need to follow the steps below to update their browsers. Windows Mac iPad App Chromebook Higher Ed Mathematics and Higher Ed Science System Requirements : Windows Mac iPad App Operating System: 10+ OS X 10. Double-click on the installer and complete the installation. Students attempting to access New Quizzes (formerly Quizzes.Next) from their Respondus desktop application (if already downloaded and installed), will receive this error if their Respondus Browser has not been updated to the latest version. Go to the Respondus LockDown Browser troubleshooting page. If the student receives this error, they will need to change only the highlighted portion of the URL below and then try to access the quiz again. If your instructor requires LockDown Browser for a quiz, you will not be able to take the quiz with a standard web browser. They cannot run New Quizzes directly from the Respondus desktop application (see next page). Respondus LockDown Browser is a locked browser for taking quizzes in CarmenCanvas. Then they will use Chrome or FireFox to navigate back to their quiz and launch Respondus from there. If students have not downloaded and installed Respondus yet, have them click the "latest version" link, and follow the download and installation process. If on a PC, a warning message for an updated browser may appear, just wait and it will pass and load the quiz. Then navigate to the quiz (New Quizzes), follow the prompt to open Respondus, and they should be able to view the start page for the Quiz. If a user is presented with this error, they can simply edit the URL in their Chrome or Firefox webpage to say “” instead of “”. In the meantime, please follow the instructions below as a workaround. We have identified the issue and are working on a fix for this. Respondus LockDown Browser is a custom browser that locks down the testing environment within the BlazeVIEW Quizzes tool. We were made aware that users attempting to access their quiz (if using New Quizzes) then launching Respondus when prompted from the are receiving the error seen above. "No servers found for the institution that match the auto-launch URL."ĪSU uses two separate URLs to access Canvas. ![]()
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